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  • Training Your Employees: 15 Ways Training Can Improve Your Business

    Published: February 15, 2011

    Many employers are wary of funding training for their employees. However, these worries are often due to misunderstandings – employee training can have wide-ranging benefits to businesses, improving profit margins far beyond the initial cost of the training. If you’re an employer looking to train your staff, or if you’re an employee who’d like to convince your boss of the benefits of training, here are some reasons businesses should consider investing in training for their employees.Learn More…

  • Approach problem employees with compassion

    When managers revisit a problem through the eyes of understanding, they may find themselves coming up with surprising solutions.Learn More…

  • How IT will change when Gen Y runs the show

    “Our generation will be a little bit more fun, encouraging, flexible, positive” Learn More…

  • Social media changing advertising world

    Companies Recruiting On Campus. ‘English students are an essential part of the growth of the industry in Quebec’. Learn More…

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Employees are the backbone of industries. Their success is tantamount to the company’s success. That is why continuous training and professional development of the staff is nowadays crucial to its growth.

Elevation Workshops makes sure your company gets all its professional training needs covered. Employees receive timely training helping executives to maintain competitive edge of their company.

Whether you need a one-day onsite training session for your staff or an ongoing comprehensive program, Elevation Workshops is here to help. We offer all kinds of soft and technical skills workshops both challenging and appealing to employees.

We are convinced that training raises the bar for everyone in the company and helps bring out the best in people and organizations. Don’t get left behind!

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Increase your communication effectiveness

Overview

This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of nonverbal messages. It can also help participants who are struggling to find that middle ground between being too aggressive and too passive, and how to counter the manipulative tactics of difficult people. Participants also learn about the six elements of our communication with others that help us reveal appropriate information about ourselves, and how to get a handle on how to better manage ourselves for a professional image. This two-day workshop is designed to help you improve your interactions with other people in your workplace or at home.

What you will learn

  • How to define good communication
  • Questioning techniques
  • Listening techniques
  • Communication barriers
  • Five approaches to interpersonal relationships
  • Assertiveness
  • Persuading others
  • Body language
  • Self-image

Workshop Summary

  • What’s in it for me? (WIIFM)
  • Ten commandments of human relations
  • Defining good communication
  • Questioning techniques
  • Listening techniques
  • Six elements of our communication with others
  • Frame of reference
  • Five approaches to interpersonal relationships
  • Assertiveness
  • Difference between assertive, passive and aggressive communication
  • Persuading others
  • Managing stress

Workshop Pricing

2 days workshop price is $975.00 per person.
Check out our corporate pricing. By opening an account with us, all employees will receive 15% discount for the next 12 months.
Regular two-day workshops are $975 per person

Business Etiquette – Knowing When and How

Overview

In today’s competitive business climate and global economy, knowledge of business etiquette and manners enhances personal effectiveness and adds to the bottom line. When business professionals know how to handle themselves well in many different situations, clients and employers notice and respond. Participants in this workshop will learn all the necessary skills to make the best impressions.
 
This one-day workshop can help polish your professional image, or give you an edge if you just want to avoid feeling uncomfortable in the corporate world.

Workshop Summary

  • Fear of embarrassment
  • Test your business etiquette
  • The handshake
  • Business card etiquette
  • The skill of making small talk
  • Do you remember names?
  • Making that great first impression
  • Dress for success
  • Business dining
  • E-Mail and telephone etiquette
  • In good company’s business etiquette quiz

What you will learn

  • Why business etiquette is important to your career
  • How to make a good first impression
  • Ways of remembering names
  • When and how to give out your business card
  • How to shake hands
  • How to dine with confidence
  • What to include in a business wardrobe

Workshop Pricing

1 ½ day workshop price is $495.00 per person.
Check out our corporate pricing. By opening an account with us, all employees will receive 15% discount for the next 12 months. 

Dealing with Difficult People

Overview

The easiest way to deal with difficult people is to stay as far away from them as you can, suggests Robert Bramson Ph.D., organizational psychologist, management consultant with Bramson Gill Associates, and author of Coping with Difficult People. Great advice for those who work by themselves at home; it’s a doable option. But the vast majority of people can’t avoid interactions with a wide range of personality types, including some who are inconsiderate, stubborn, incorrigible, inappeasable, indecent, or downright sleazy. In fact, success sometimes depends on your ability to work well with all the above. Edward Deming, the father of “Quality Management”, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they can’t deal with the difficult people in their lives.

This one-day workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you can adopt, at work and in your personal life.

Workshop Summary

  • Discussion of self-assessment
  • The Importance of good communication
  • Managing anger
  • Dealing with difficult situations
  • Difficult people: The classic types
  • Formula for changing attitudes of difficult people
  • How to overcome the feelings difficult people give you

What you will learn

  • Interactions with others
  • Reciprocal relationships
  • The five-step process
  • Managing your anger
  • Managing other people’s anger
  • De-stress options

Workshop Pricing

2 days workshop price is $1000.00 per person.
Check out our corporate pricing. By opening an account with us, all employees will receive 15% discount for the next 12 months.

Meeting Management

Overview

Meetings come in all shapes and sizes, from the convention to a quick huddle in an office hallway. This one-day program will be concerned with small working meetings–with groups that have a job to do requiring the energy, commitment, and talents of those who participate. Members of such a group want to get some kind of result out of their time together; solving problems, setting goals or priorities, or simply defining with each other some mutual needs and fears and hopes. At its best, such a group knows what it is about, and knows and utilizes the strengths of individual members. Are you frustrated with the way your meetings work? Do they lack focus? Are there times some members of the group dominate the proceedings? Are you not always sure who should attend? Are you looking for a way to structure meetings to make them more effective yet at the same time maintain an open atmosphere?

This one-day meeting management workshop not only covers the simple need of meeting structure, but also includes some intervention strategies, tips on how to write an agenda, and a popular meeting icebreaker.

What you will learn

  • The value of meetings
  • Preparation before the meeting
  • The role of the meeting chair
  • The role of the meeting participants
  • How to control meetings
  • Communicating effectively in meetings
  • Dealing with difficult dynamics
  • What makes sustainable agreements

Workshop Summary

  • What is the value of meetings?
  • What are the different types of meetings?
  • How do we measure whether a meeting has been successful?
  • Before the meeting
  • Laying the groundwork: when, where and why
  • The role of the meeting chair
  • Your role and responsibilities
  • Preparing to be the chair/leader
  • The role of meeting participants
  • Controlling meetings
  • Dealing with difficult dynamics
  • What makes sustainable agreements?

Workshop Pricing

2 days workshop price is $695.00 per person.
Check out our corporate pricing. By opening an account with us, all employees will receive 15% discount for the next 12 months. 

Raising The CQ – Collaborative Intelligence

Overview

In today’s business world IQ and EQ (emotional intelligence) are necessary but no longer sufficient. It’s time to raise our collaborative intelligence, our “CQ”, in business. Here are some of the most important characteristics of a team with high “CQ”: 
Able to share the stress and strain evenly throughout the team. 
Achieves its objectives more through people and less through politics. 
Has a strong network of connection and support between its members. 
Looks after its own: Individuals are not left to fend for themselves 
Is well connected with other teams and with corporate objectives. 
Replenishes itself, growing its members, and is constantly learning to better adapt to its environment. 
Displays a strong sense of meaningful participation, which the members are all nourished by.

A critical element of this workshop is the Glen Parker Team Player Survey (PTPS), an 18 item self-assessment instrument that will help you identify your primary team player style, help you increase your personal effectiveness in team situations, and help you effectively develop your group into a high performing team.

This one-day workshop is a basic course for team leaders and team members, designed to focus on the characteristics of an effective team player and the elements of an effective team.

What you will learn

  • Your team player style
  • The strengths of each style
  • The challenges for each style
  • Establishing team norms
  • Building team trust
  • Working through the stages of team development
  • Communication skills

Workshop Summary

  • What is a team?
  • Setting ground rules of discussion
  • Challenges the team faces
  • What is the value of cultivating a sense of team?
  • Identify steps for overcoming the disadvantages
  • Parker Team Player Survey (PTST)
  • Interpretation of the results
  • Building sustainable agreements
  • Practical tips on handling your responsibilities
  • Identifying priorities
  • Identifying challenges and change

Workshop Pricing

1 day workshop price is $695.00 per person.
Check out our corporate pricing. By opening an account with us, all employees will receive 15% discount for the next 12 months.

Employee Dispute Resolution

Overview

Have you ever been in a workplace situation where a supervisor has made a decision that you don’t agree with? Did you wish that you could ask someone else what he/she thought of the decision; whether he/she would have done the same thing? The Peer Review process offers employees just that chance, using a formalized process.

This one-day workshop, covers all aspects of the process, from initiating the process, to choosing a facilitator and panel members, to having a hearing and making a decision.

What you will learn

  • What is Peer Review?
  • Initiating the Process
  • Setting up the Peer Review
  • Panel Questioning Techniques
  • Overview of the Peer Review process: pre-meeting, hearing, and decision meeting
  • Walkthrough of a sample panel, with case files
  • Why does the process fail?
  • How can we ensure the process succeeds?

Workshop Summary

  • What is peer review?
  • Initiating the process
  • The peer review panel
  • Asking questions
  • The peer review process
  • Panel walkthrough
  • Why does the process fail?

Workshop Pricing

1 day workshop price is $695.00 per person
Check out our corporate pricing. By opening an account with us, all employees will receive 15% discount for the next 12 months.

Legislative regulations and employment guidelines

Overview

Managing human resources in the workplace is the fastest growing part of the corporate world. This multifaceted discipline has become much more sophisticated then ever before with a myriad of new government regulations for the workplace; greater health & safety requirements; diversity of the workforce etc.

This intensive two-day workshop will look at the critical Employment laws as pertains to Human Resource Management and will give the participants a thorough understanding of the issues facing today\’s small and medium sized companies. We will walk you through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that arise after the hiring (such as diversity issues, compensation, discipline, annual leaves and benefits).

Legislative Regulations discussed are province specific

What you will learn

  • Develop a fair and consistent interviewing process for selecting employees, using a variety of interview strategies, including behavior description interview (BDI) techniques.
  • Get up to speed on Employment Standard regulations.
  • Understand the basic employment and human rights laws that can affect the hiring process.
  • Understand the issues concerning counseling and disciplinary meetings.
  • Know what you can and can’t say when interviewing.
  • Understand how important an orientation and training program is to an organization.
  • Learn what your employee personnel records can include and how to restrict access and meet legislative guidelines.
  • A format for checking references.

Workshop Summary

  • The Interview
  • Human Rights during interview
  • After the hiring
  • Absenteeism
  • Pregnancy and parental leave
  • Diversity
  • Boomer vs X generationv
  • Privacy issues
  • Psychological harassment
  • Discipline
  • Termination
  • Role of Ministry of Labour (Ontario)
  • Commission des normes du travail (Quebec)
  • Employment Standards Acts (Ontario)
  • Minimum wage
  • Emergency and medical leaves
  • Overtime
  • Annual vacation
  • Uniforms, meals, coffee breaks and weekly rest
  • Public Holidays
  • Employment insurance
  • Occupational Health and Safety Act Coverage and duties (Ontario)
  • CSST Coverage and duties (Quebec)
  • Employer’s liability
  • Labour Code(Federal)
  • The status of self-employed workers

Workshop Pricing

2 days workshop price is $1000.00 per person.
Check out our corporate pricing. By opening an account with us, all employees will receive 15% discount for the next 12 months.

Learn behavioral interviewing

Overview

Behavior Interviewing is a very reliable and valid candidate selection technique based on the work of Tom Janz, of the University of Calgary. While we all may say that past behavior is the best indicator of future behavior, we don\’t act as if we believe this when we are interviewing candidates – often because we aren\’t certain how to ask questions that will tell us about past performance.

This two-day workshop concentrates on the pre-interview preparation, developing questions and their value, the interview techniques that get specific, behavior-based examples of past performance, and the strategies that follow through on this process. This workshop takes the behavioral interview even further with a twelve-step process to hiring top performers.

What you will learn

  • The cost of hiring errors
  • Why use behavioral interview techniques
  • How to get the information you need
  • How to identify competencies and performance dimensions
  • Testing
  • Writing the interview questions
  • Defensible resume screening
  • Developing an effective interview format
  • Ethical and legal issues
  • Interviewing techniques
  • Reports vs. proposals
  • Reference checks

Workshop Summary

  • The Importance of hiring the right people
  • Why behavioural interviewing?
  • Before the interview
  • Forming the interview questions
  • Consistent resume screening
  • Developing an interview format
  • Ethical and legal issues
  • Interviewing techniques
  • Interviewer errors to watch out for
  • Rating interviews
  • Testing
  • Reference checks

Workshop Pricing

2 days workshop price is $1000.00 per person.
Check out our corporate pricing. By opening an account with us, all employees will receive 15% discount for the next 12 months.

Getting work done through the efforts of other

Overview

In today’s fast-moving world, many managers and supervisors are expected to deal with some human resource issues. They may be asked to take part in developing job descriptions, sit in on interviews, or take responsibility for discipline.

This two-day workshop will introduce those managers to human resource concepts. We will walk you through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that arise after the hiring (such as diversity issues, compensation, and discipline).

What you will learn

  • Planning employee orientation
  • The interview process
  • Using behavior description interviewing
  • The importance of job descriptions
  • Advertising for resumes
  • Absenteeism
  • Diversity
  • Compensation and benefits
  • Discipline and Termination

Workshop Overview

  • Defining human resources
  • Skills inventory
  • Forecasting
  • Job analysis
  • Job competencies
  • Position profiles/job descriptions
  • Do you really need to hire?
  • Finding candidates
  • Advertising guidelines
  • Screening resumes
  • Preparing for the interview
  • After the interview
  • Employee orientation
  • Planning training
  • Working with external providers
  • Performance reviews
  • Absenteeism
  • Diversity
  • Privacy issues
  • Compensation and benefits
  • Discipline
  • Termination

Workshop Pricing

2 days workshop price is $1000.00 per person.
Check out our corporate pricing. By opening an account with us, all employees will receive 15% discount for the next 12 months.

Getting employees off to a good start

Overview

One reason people change jobs is that they never feel truly welcome or a part of the organization they join. If a company spends considerable money recruiting, interviewing and perhaps even relocating employees, it makes good sense to go one step further and make the new employees feel like they have made a good decision to come to this company. A thoughtful new-employee orientation program, coupled with an employee handbook that communicates workplace policies can reduce turnover and save that organization thousands of dollars. Whether your company has two employees or two thousand employees, don’t leave new employee orientation to chance.
An effective human resource professional knows that managing employee performance is more than conducting performance reviews or disciplining staff. Performance management begins with an orientation to the organization and the job, and continues on a daily basis as employees are trained and coached.
A thoughtful new employee orientation program, coupled with an employee handbook that communicates workplace policies, can reduce turnover and save your organization thousands of dollars. Whether your company has two employees or a thousand employees, don’t leave employee retention to chance.

This two-day workshop will show you how to give them what they need to feel welcome, know why they were hired, and know how to do the job.

What you will learn

  • Finding, hiring, and keeping good people
  • Building employee commitment
  • Fast-track orientation
  • Designing a successful orientation program
  • The commitment curve
  • Adult learning principles and how to apply them
  • Learning styles inventory
  • Creating an employee manual
  • An orientation checklist

Workshop Summary

  • Finding, hiring, and keeping good people
  • Building employee commitment
  • Perception
  • Fast-track orientation
  • Designing a successful orientation program
  • The eight orientation habits of world class employers
  • Obtaining “buy-in”
  • The commitment curve
  • Characteristics of a successful orientation program
  • Employee training
  • Addressing learner needs and expectations
  • Working with external providers
  • The nine principles of adult learning
  • How to build and sustain interest
  • Baby Boomer generation vs. generation “X”
  • Creating employee manuals
  • An orientation checklist
  • A personal action plan

Workshop Pricing

2 days workshop price is $1000.00 per person.
Check out our corporate pricing. By opening an account with us, all employees will receive 15% discount for the next 12 months.

Increase your organization success

Overview

Research has shown that organizations that conduct performance reviews are more successful than those who do not have a system in place. The first step in a basic system is to develop standards of performance that all employees can understand and agree to. Setting goals and objectives to aim for will give supervisors and employees a like focus, and targets to aim for. Supervisors must also learn how to coach and give feedback, both positive and negative, on a regular and timely basis so that employees can grow and develop.

This three-day workshop will showcase how performance appraisals are the culmination of all these activities.

What you will learn

  • The importance of performance appraisals
  • Defining expectations and consequences
  • Developing standards and goals
  • Documenting performance
  • Performance feedback and coaching
  • Developing an interview format
  • The appraisal as a two-way process
  • Managing employee performance
  • How to fire someone

Workshop Overview

  • The importance of performance reviews
  • Defining expectations and consequences
  • Developing standards and objectives
  • Appraisal tools
  • Job descriptions
  • Documentation processes
  • Appraisal forms
  • Pre-appraisal Exercise/activity
  • Coaching for improved performance
  • Giving performance feedback
  • Praise and positive feedback
  • Criticism and negative feedback
  • Accepting feedback from others
  • Planning the interview process
  • Organizing the interview
  • Developing an interview format
  • The appraisal as a two-way process
  • Role play activities
  • Managing employee performance
  • Maintaining exceptional performance
  • Developing average performers
  • Dealing with problem performance
  • Group discussion
  • Performance management checklists
  • Conducting exit interviews

Workshop Pricing

2 days Workshop Price is $1500.00 per person.
Check out our corporate pricing. By opening an account with us, all employees will receive 15% discount for the next 12 months. 

Business Leadership – Becoming Management Material

Overview

At its core, leadership means setting goals, lighting a path, and persuading others to follow. But the responsibility entails much more. Leaders must get their message out in a way that inspires, make the most of their limited time, and build roads to precious resources. They must negotiate alliances, improve their colleagues, and align the ambitions of the many with the needs of the organization.
This two-day workshop workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. By accepting the challenge to lead, you come to realize that the only limits are those you place on yourself.

What you will learn

  • Identify your leadership profile and explore how you can use this knowledge to create your own future
  • Assess your leadership competencies and learn how you can develop your strengths
  • Identify those additional skills and tools that can make you a better leader
  • Develop your ability to influence and communicate with others
  • Become a better problem-solver and decision-maker
  • Discover how you can prepare for and embrace the forces of change
  • Create a strategy to actively use these skills back in the workplace

Workshop Summary

  • Leadership profile and competencies to highlight your strengths and challenges
  • Directional and consequential thinking and how to develop these skills
  • Strategies for influencing others through improved communication and interaction
  • Your role in making meetings effective, both as a leader and as a participant
  • Critical problem-solving skills and the tools and techniques you can use
  • Strategic planning with a SWOT analysis to introduce change
  • Ways to manage the change process effectively for sustainable growth

Workshop Pricing

2 days workshop price is $1000.00 per person
1 day workshops are $695* per person
2 days workshops are $1,295* per person
*Price includes a continental breakfast, liquid refreshments and lunch. All participants will also receive a student workbook which will be used throughout the workshop. 

Coaching – A Leadership Skill

Overview

Coach, Role Model, Counsellor, Supporter, Guide…do these words ring a bell? Business leadership coaching involves being a role model, a mentor, sometimes a counsellor or supporter, and always a guide. Leadership Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Knowing how and when to coach is an essential skill that can benefit both you and your organization.

This one-day coaching workshop will help you become a better coach in all senses of the word.

What you will learn

  • The Benefits of coaching
  • Characteristics of an effective coach
  • The difference between feedback and coaching
  • Stages and key elements of coaching
  • How to apply the coaching stages to real life situations
  • How to identify coaching situations
  • How to recognize when an employee is falling short in his/her performance and what to do about it
  • How to resolve problems that interfere with performance
  • How to help employees be successful

Workshop Summary

  • Defining Coaching
  • Two Schools
  • Why and What?
  • Recall
  • Coaching Skills
  • Pre-Assignment: Coaching Assessment
  • Interpersonal Communication
  • What are Communication Skills?
  • Where Can I Improve?
  • Non-Verbal Communication
  • Self-Disclosure (Johari Windows)
  • Five Critical Coaching Skills
  • More on Communication
  • Learning Styles and Learning Principles
  • Benefits/Consequences Matrix
  • Skills Involved in Coaching
  • The Coaching Model
  • Feedback
  • Coaching Problems

Workshop Pricing

1 day workshop price is $695.00 per person
1 day workshops are $695* per person
2 day workshops are $1,295* per person
*Price includes a continental breakfast, liquid refreshments and lunch. All participants will also receive a student workbook which will be used throughout the workshop. 

Change Management – How to Make the Most Of It

Overview

Change is unavoidable in today’s business environment, and individuals, managers and companies have a choice: Be controlled by, and reactive to changes in their environments, or be proactive and manage the change process to maximize benefits, and reduce negative impacts. Managers who have an understanding of the dynamics of change are better equipped to analyze the factors at play in their own particular circumstances, and to adopt practical strategies to deal with resistance.

This one-day workshop will help you deal with change and will give you strategies to bring back to your employees.

What you will learn

  • Accept that there are no normal or abnormal ways of reacting to change
  • See change as an essential element that is positive
  • Recognize that adapting to change is all about attitude
  • Identify the stages of change we go through as we learn to deal with change
  • See change as an opportunity for self-motivation and innovation
  • Develop strategies for dealing with and accepting changes in your organization
  • About the change process and its pace
  • The pyramid response to change
  • Resisting and welcoming change
  • The Four-Room Apartment of change and how to use it
  • Develop an action plan for success

Workshop Summary

  • What is the change process?
  • The change cycle
  • The three stages of personal change
  • Who moved my cheese?
  • Relating to the characters
  • Hem and Haw’s journey of loss
  • The pace of phange
  • The trend of change
  • Case study: getting more from the Last hour
  • The pyramid response to change
  • A four room apartment
  • Dealing with resistance
  • Strategies for dealing with change
  • Managing anger
  • The five dimensions
  • Dealing with the anger of others
  • Managing stress

Workshop Pricing

1 day workshop price is $695.00 per person
1 day workshops are $695* per person
2 day workshops are $1,295* per person
*Price includes a continental breakfast, liquid refreshments and lunch. All participants will also receive a student workbook which will be used throughout the workshop. 

Delegation – The Benefits and Pitfalls

Overview

Effective Delegation is often one of the hardest skills for a manager to master. However, the skill can be learned.

This one day workshop will explore many of the facets of delegation: when to delegate, and who to delegate to. We will also go through the delegation process step by step, to see where the pitfalls lay, and what we can do about getting around them.

What you will learn

  • Clearly identify how delegation fits into your job and how it can make you more successful.
  • Identify opportunities within the scope of your authority for delegating effectively to others.
  • Identify the criteria for fair and responsible delegation to all employees.
  • Develop communication skills so that employees will be open to delegation.
  • Recognize common delegation pitfalls and how to avoid them.
  • Provide opportunities to test your delegation skills.

Workshop Summary

  • Why Delegate?
  • Self-Assessment
  • When and How to Share the Load
  • When to Delegate and When to Do It Yourself
  • The Delegation Meeting
  • Communication Skills
  • Potential Delegation Problems
  • Monitoring Delegation
  • Giving Feedback
  • Characteristics of an Effective Delegator
  • Delegation Checklist

Workshop Pricing

1 day workshop price is $695.00 per person
1 day workshops are $695* per person
2 day workshops are $1,295* per person
*Price includes a continental breakfast, liquid refreshments and lunch. All participants will also receive a student workbook which will be used throughout the workshop. 

Motivating Your Workforce – A Leadership Skill

Overview

It’s no secret. Employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive.

This one-day workshop will help supervisors and managers create a more dynamic, loyal and energized workplace. It is designed specifically to help busy managers and supervisors understand what employees want, and to give them a starting point for creating champions.

What you will learn

  • Identify what motivation is
  • Learn about common motivational theories and how to apply them
  • Learn when to use the carrot, the whip, and the plant
  • Discover how fear and desire affect employee motivation
  • Fear and desire
  • Setting goals
  • The role of values
  • Creating a motivational climate
  • The expectancy theory
  • Designing a motivational job
  • A motivational checklist

Workshop Summary

  • Motivation is an “inside” job
  • The three most common ways to motivate employees
  • Personal growth
  • Working with human nature
  • Linking motivation to performance
  • Build trust and hope
  • Sustaining employee motivation
  • Create and share a vision of the way everyone should be treated
  • Recognize excellent performance
  • Be accessible
  • Keep everyone informed
  • Spend time coaching and teaching

Workshop Pricing

1 day workshop price is $695.00 per person
1 day workshops are $695* per person
2 day workshops are $1,295* per person
*Price includes a continental breakfast, liquid refreshments and lunch. All participants will also receive a student workbook which will be used throughout the workshop.

Understanding Project Management – And Business Process Improvement

Overview

Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments – and to get that additional job done well, done under budget, and done on time.

This two-day workshop is not intended to take you from a supervisory or administrative position to that of a project manager. It is specifically recommended for “seasoned” supervisors or managers who are expected to fulfill their supervisory duties of “getting work done through the efforts of others” as well as work on innovative projects that focus on improvement opportunities. They are expected to add value based on their in-depth understanding of their organization, their industry and their resources.

What you will learn

  • Understand just what is meant by a “project”
  • Develop the skills a project manager must have
  • Develop methods for keeping the team focused and motivated and the customer satisfied.
  • Identify simple techniques and tools for planning and tracking your project
  • Recognize what steps must be taken to complete projects on time and on budget
  • Enhance ability to sell ideas to the sponsor, the customer and the team through meetings and presentations
  • Understand ways to add value to your organization

Workshop Summary

  • Defining a project
  • Project Evaluation
  • Project life cycles
  • Selling your own project ideas
  • Role & skills of the project manager
  • The Seven Traits of a Good Project Manager
  • Setting project goals
  • Why projects fail and how to avoid this
  • Risk and contingency planning
  • Creating network diagrams
  • Building a winning team
  • Managing meetings
  • Building a budget and controlling costs
  • Exiting a Project
  • The Assessment Process

Workshop Pricing

2 days workshop price is $1000.00 per person
1 day workshops are $695* per person
2 day workshops are $1,295* per person
*Price includes a continental breakfast, liquid refreshments and lunch. All participants will also receive a student workbook which will be used throughout the workshop. 

New Supervisor -The Basics of Supervising

Overview

Dealing with the many problems a new supervisor encounters isn’t easy but it doesn’t have to lead to discouragement.

What you will learn

  • Practical application in problem solving
  • Define a “problem”
  • Describe the ideal problem solver
  • Identify the types of problems encountered
  • The Problem Solving Model
  • Using fishbone analysis
  • Problem-Solving Toolkit
  • Facts vs. Information
  • 10 Ingredients for Good Decision Making
  • Gradients of Agreement
  • The Decision-Making Process
  • Decision-Making Traps
  • Problems as Given/Problems as Understood
  • Types of decisions (including bad ones!)
  • Implementing a Decision

Workshop Summary

  • Learning Style Inventory
  • Scoring and interpretation
  • Generate alternatives
  • Brainstorming
  • Checkerboard
  • Evaluate options, Sort by category
  • Rank order
  • Advantages/disadvantages, Pros/Cons
  • What I like
  • Select the final solution
  • Consensus, Straw voting & Multi-voting
  • Negative voting
  • Revisiting earlier
  • Problem-Solving Outcomes
  • Other problem solving techniques
  • Legitimize problems
  • Best/worst/most probable
  • Problems as Given/Problems as Understood
  • Is/Is not
  • Basic Questions, Break into components
  • Force field analysis
  • Ask an expert
  • Guidelines for making good decisions

Workshop Pricing

2 days workshop price is $1000.00 per person
1 day workshops are $695* per person
2 day workshops are $1,295* per person
*Price includes a continental breakfast, liquid refreshments and lunch. All participants will also receive a student workbook which will be used throughout the workshop. 

Proactive Supervisor -The Basics of Supervising

Overview

With a host of new challenges and responsibilities to tackle, new managers need training like never before. Learning how to manage new employees on a trial and error basis can lead to discouragement. In today’s changing workplace, many manager are unsure of their roles and responsibilities. They have little experience dealing with the challenges of managing work through others. They haven’t had the opportunity to develop those critical skills of planning work, leading their group, and communicating with their employees, their colleagues and their manager.

This two-day workshop will help participants learn how to overcome many of the problems a manager may encounter and how these skills can have a tremendous impact on an organization’s productivity.

What you will learn

  • More about the challenges you face and how to deal with them
  • How to find time to plan
  • Organizing & prioritizing
  • What it means to be a leader
  • How to work with your team
  • Better communication with your employees and your superior
  • Your role in employee orientation and training
  • How to motivate your team
  • Providing and accepting feedback
  • Conflict resolution and problem solving skills

Workshop Summary

  • The role of the manager
  • The thinking and planning process
  • Leadership
  • Working as a team
  • Communication
  • Orientation and training
  • Motivation
  • Delegation
  • Resolving conflict
  • Basics of discipline

Workshop Pricing

2 days workshop price is $1000.00 per person
1 day workshops are $695* per person
2 day workshops are $1,295* per person
*Price includes a continental breakfast, liquid refreshments and lunch. All participants will also receive a student workbook which will be used throughout the workshop.

Managing Customer Service -An Ever Evolving Function

Overview

The need for leading, promoting, and enhancing a customer-focused culture is essential within every organization.

This one-day workshop will provide you with an opportunity to explore your responsibilities within your role as a customer service team leader, supervisor or manager. As you discuss the various skills and techniques, the workshop will draw from your own personal and varied experiences to share elements of reward and challenge. Consider this workshop as a “re-energizing time” to build and expand from where you are now.

What you will learn

  • Identify ways to create an atmosphere of excellence
  • Learn how to suspend your frame of reference
  • Develop a culture that will motivate employees to perform and to be engaged in meeting customer needs
  • Recognize who the customers are and what they are looking for
  • Learn what kind of leader you are and how to play on those strengths
  • Develop a service management system

Workshop Summary

  • Who our customers are and what they expect
  • Sustaining an individual level of engagement
  • Communication skills
  • Appropriate sharing
  • Self-image & first impressions
  • Effective leadership
  • Situational leadership
  • Developing your leadership style
  • Managing employee engagement
  • Communication skills
  • Developing a Service Management System

Workshop Pricing

1 day workshop price is $695.00 per person
1 day workshops are $695* per person
2 day workshops are $1,295* per person
*Price includes a continental breakfast, liquid refreshments and lunch. All participants will also receive a student workbook which will be used throughout the workshop. 

Budgets and Money Management -Become More Confident in Preparing Budgets

Overview

For managers in today’s business world, it’s essential to have a working knowledge of finance. We all play a role in our organization’s finances, whether we realize it or not. For those who don’t have training or a background in finances, you may be at a disadvantage as you sit around the management table. When important financial terms come up at a meeting, you want to be able to contribute, not just sit there and nod blankly.

Furthermore they often find themselves thrust into financial situations with little or no preparation: i.e the responsibility of putting together a budget, and the fear of making major decisions that will have a serious financial impact on their company.

Understanding the cycle of finance will help you figure out where you fit into your company’s financial structure. This one-day budget and financial management workshop will familiarize you with the key concepts of finance and accounting, help you prepare budgets with more confidence and how to keep your department out of the red.

What you will learn

  • Your role in company finances
  • Assets, liabilities, and equity
  • Accounts payable and receivable
  • Understanding financial statements
  • Budgeting and forecasting techniques
  • Types of budgets
  • Comparing software applications
  • Tracking business expenses
  • GAAP
  • The human side of finances
  • How to make good financial decisions
  • Comparing investment opportunities

Workshop Summary

  • Understanding Accounting and Finance
  • Getting to know the language of accounting
  • Getting to know the players
  • The cycle of finance Creating a Paper Trail
  • Managing Accounts Receivable
  • Understanding Financial Statements
  • Understanding balance sheets, statement of earnings and retained earnings
  • Managing Your Own Budget
  • Internal controls and self-checking

Workshop Pricing

1 day workshop price is $695.00 per person
1 day workshops are $695* per person
2 day workshops are $1,295* per person
*Price includes a continental breakfast, liquid refreshments and lunch. All participants will also receive a student workbook which will be used throughout the workshop. 

Fear of Speaking -Overcome Your Fear of Public Speaking

Overview

Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and social events? Do you lock-up in awkward social situations?

If so, this one-day workshop is just for you! It’s aimed at anybody who wants to improve his/her speaking skills in informal situations. We’ll give you the confidence and the skills to interact with others and to speak in informal situations and in front of small groups.

What you will learn

  • The skill of interactive listening
  • Interpersonal skills
  • Self-disclosure
  • Body language
  • Re-designing yourself for strength
  • Professionalism
  • The art of conversation
  • Fifteen ways to master a meeting
  • Sticky situations
  • Controlling physical & mental nervousness

Workshop Summary

  • Good communications skills
  • Interpersonal skills
  • Self-disclosure
  • The art of conversation
  • Practicing dialogue
  • Redesigning yourself for strength
  • Projecting professionalism
  • Maximizing meetings
  • Attitude is everything
  • Sticky situations
  • Controlling nervousness
  • Practice speeches

Workshop Pricing

1 day workshop price is $495.00 per person
Check out our corporate pricing. By opening an account with us, all employees will receive 15% discount for the next 12 months.

Speaking Under Pressure – Analyse, Organize and Present Ideas Quickly

Overview

Speaking Under Pressure addresses the worst fears about being on the spot or being put on the hot seat. This two-day workshop presents techniques to organize ideas in pressure situations or when no advance preparation time is available. The core of this workshop is in thinking strategies which guide our ability to analyze, organize, and present ideas.

This course is aimed at improving your skills and learning some new techniques which will give you the persuasive edge when you are making a presentation, fielding difficult questions, or presenting complex information. The course includes several exercises where the participant will have to prepare and present speeches of varying length and with varying notice. At the end of the program, participants will be able to quickly organize and structure a presentation, deliver a convincing message without speaker’s notes, and provide sound and convincing answers to the most difficult questions.

This two-day workshop has been designed for those who are in positions where they must speak in front of audiences that are hostile or demanding. This material is also suitable for those who are relatively new speakers who want some encouragement to speak up in meetings or who want some training before they begin making presentations on behalf of the organization.

What you will learn

  • Analyzing and organizing informationThe steps to effective planning
  • Understanding your audience
  • Using body language to your advantage
  • Controlling the jitters
  • Building a three-part plan
  • Writing beginnings and endings

Workshop Summary

  • What is speaking under pressure?
  • Planning
  • Force field analysis
  • Pros and cons
  • Understanding your audience
  • Controlling your jitters
  • Making your listener hear you
  • A plan to structure ideas
  • Organization
  • Our body language
  • Beginnings and endings
  • Expanding a basic plan
  • Preparation, presentations, and evaluation

Workshop Pricing

2 days workshop price is $975.00 per person
Check out our corporate pricing. By opening an account with us, all employees will receive 15% discount for the next 12 months.

Negotiation Skills -To Improve Your Results

Overview

This is a common-sense approach based upon developing a balanced and lasting partnership to solve workplace problems. You will learn and practice effective communication skills, problem-solving and consensus building, with the intention of turning face-to-face confrontation into side-by-side problem solving.

This is a one-day workshop that provides you with an interactive approach to negotiations. The skills you acquire will help you in your role as mediator and negotiator as well as in your day-to-day responsibilities. You will be encouraged to focus on interests rather than positions, so you can develop relationships of mutual trust, fairness and respect for one another.

What you will learn

  • Mutual gains bargaining
  • Basic elements of negotiation
  • Criteria for judging negotiation methods
  • Mutual gain options
  • Negotiation essentials
  • Challenges and fear to negotiating
  • Preparing for negotiation
  • Positional bargaining (BATNA)
  • … and more

Workshop Summary

  • What is negotiation?
  • Types of negotiators
  • Positional bargaining (BATNA)
  • The successful negotiator
  • Negotiation essentials
  • Preparing for negotiation
  • Inventing options for mutual gain
  • Fear
  • Negotiating challenges
  • Dealing with negative emotions

Workshop Pricing

1 day workshop price is $495.00 per person
Check out our corporate pricing. By opening an account with us, all employees will receive 15% discount for the next 12 months.

Sales Presentation -The ABCs of Presentations

Overview

A great sales presentation does not demand you have all the bells and whistles to impress the client with your technical skills. Rather, try impressing your clients with your knowledge of the products and services you sell and your understanding of their problems and the solutions they need.

This one-day workshop will focus on your formal written proposal and in-person presentation.

What you will learn

  • Identify the key elements of a quality proposal
  • Know how to write a winning proposal
  • Be ready and prepared to handle objections and problem buyers
  • Sell value rather than price
  • Create a climate of trust to build better client relationships
  • Feel more comfortable and professional in face-to-face presentations
  • Identify steps that will close more sales

Workshop Summary

  • Business writing basics
  • Writing a proposal
  • Writing your proposal
  • Getting thoughts on paper
  • Planning your proposal
  • Basic formats
  • Editing
  • The finishing touches
  • The handshake
  • Getting ready for your presentation
  • Elements of a successful presentation
  • Dressing appropriately
  • Dealing with questions
  • Presentations and evaluations

Workshop Pricing

1 day workshop price is $695.00 per person
Check out our corporate pricing. By opening an account with us, all employees will receive 15% discount for the next 12 months.

Anger Management -Understanding Anger,Understanding Anger, “Yours and Others”

Overview

While anger is a normal human emotion, today more than ever, career advancement is based on how well you direct and control your emotional energy, express yourself, and manage people and situations. At the heart of every work conflict lies interpersonal effectiveness and the ability to manage yourself and your interaction with others. Sometimes referred to as emotional intelligence, this skill can be learned, practiced and progressively improved.

This is a 1-day workshop for those who need to get their thoughts and mind straight for a productive and positive business outcome.

What you will learn

  • How anger affects our bodies and our minds
  • Develop coping thoughts
  • Express feelings appropriately
  • Prevent a build-up of frustration
  • How to deal with issues
  • Staying calm
  • How to identify anger pay-offs
  • Relaxation techniques
  • How to identify trigger thoughts
  • Develop your own personal sanctuary
  • Identifying distorted thoughts

Workshop Summary

  • How anger affects our bodies and our minds
  • Develop coping thoughts
  • Express feelings appropriately
  • Prevent a build-up of frustration
  • How to deal with issues
  • Staying calm
  • How to identify anger pay-offs
  • Relaxation techniques
  • How to identify trigger thoughts
  • Develop your own personal sanctuary
  • Identifying distorted thoughts

Workshop Pricing

2 days workshop price is $1000.00 per person
Check out our corporate pricing. By opening an account with us, all employees will receive a 15% credit towards their personal interest workshops for a period of 12 months.

Assertiveness Skills – Change The Way You Feel About Yourself

Overview

Becoming assertive is not a mysterious talent. It is an attitude of mind, an esteem of oneself and a series of learned skills. Once you have acquired and mastered these and can begin to put them into practice, day-to-day activities and interactions become much easier. Expressing your thoughts, feelings, and opinions and standing up for your rights is important. You are your first and best supporter, so it’s important that you learn how to build your self-esteem, express yourself with confidence and ask for what you want.

This one-day workshop is intended to help you discover some simple techniques that dramatically change how you feel about yourself. You will learn to express yourself in a way that will earn people’s respect and nurture your sense of self.

What you will learn

  • The importance of liking yourself
  • First impressions
  • How to relate to others
  • The power of positive thinking
  • How to ask for what you want
  • Wiping worry away
  • Defining assertiveness
  • Steps to building your self-esteem and assertiveness skills

Workshop Summary

  • Anxiety inventory
  • Building your self esteem
  • First impressions
  • Fake it until you make it
  • Self confidence
  • The power of thoughts
  • Wipe out worry
  • Ask for what you want
  • Connecting with people
  • Behaviour cost-benefit analysis

Workshop Pricing

1 day workshop price is $495.00 per person
Check out our corporate pricing. By opening a corporate account with us, all registered participants will receive a 15% credit towards their personal interest workshops for a period of 12 months.

Getting Along in the Workplace – Conflict Resolution Skills

Overview

All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a hockey game. At times we lose sight of the fact that all this conflict is normal. So long as people are individuals there will be the potential for conflict. Since you can not prevent conflict, the most important thing is to learn how to handle or manage it in productive ways. That is what this two day workshop is designed to help you do.
Or
Conflict occurs when two or more people try to take different actions or reach different goals. People who are highly competent can become ineffective during conflict. It is important to be able to identify the nature of the conflict and to separate the factual issues from the emotional issues in order to reach conclusion.

This is a two-day workshop.

What you will learn

  • Interpersonal communication
  • Gender differences at work
  • Guidelines for handling communication breakdowns
  • Listening & questioning skills
  • Giving and receiving feedback
  • Activators, behaviours and consequences
  • The signs and kinds of conflict
  • Your conflict management style
  • The 4 C’s of conflict management
  • How to effectively handle a conflict situation

Workshop Summary

  • Defining conflict
  • Types of conflict
  • Open conflict vs. hidden conflict
  • Spontaneous and reflective action
  • Johari windows
  • Stages of conflict
  • Conflict resolution style questionnaire
  • The role of communication in conflict resolution
  • Active listening
  • Paraphrasing
  • Powerful questions
  • Body language
  • Seven steps to ironing things out
  • The conflict/opportunity test
  • Conflict and its resolution
  • Facilitating conflict
  • Setting norms
  • Making interventions

Workshop Pricing

2 days workshop price is $975.00 per person
Check out our corporate pricing. By opening an account with us, all employees will receive 15% discount for the next 12 months.

Effective Problem Solving & Decision Making -Find Sustainable Solutions

Overview

As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then implement it.

This two-day workshop should help individuals enhance their efforts to find sustainable solutions and learn new ways to approach problem-solving to reach win-win decisions.

What you will learn

  • Practical application in problem solving
  • Define a “problem”
  • Describe the ideal problem solver
  • Identify the types of problems encountered
  • The Problem Solving Model
  • Using fishbone analysis
  • Problem-Solving Toolkit
  • Facts vs. Information
  • 10 Ingredients for Good Decision Making
  • Gradients of Agreement
  • The Decision-Making Process
  • Decision-Making Traps
  • Problems as Given/Problems as Understood
  • Types of decisions (including bad ones!)
  • Implementing a Decision

Workshop Summary

  • Learning Style Inventory
  • Scoring and interpretation
  • Generate alternatives
  • Brainstorming
  • Checkerboard
  • Evaluate options, Sort by category
  • Rank order
  • Advantages/disadvantages, Pros/Cons
  • What I like
  • Select the final solution
  • Consensus, Straw voting & Multi-voting
  • Negative voting
  • Revisiting earlier
  • Problem-Solving Outcomes
  • Other problem solving techniques
  • Legitimize problems
  • Best/worst/most probable
  • Problems as Given/Problems as Understood
  • Is/Is not
  • Basic Questions, Break into components
  • Force field analysis
  • Ask an expert
  • Guidelines for making good decisions

Workshop Pricing

2 days workshop price is $1000.00 per person
1-day workshops are $695* per person
2-day workshops are $1,295* per person
*Price includes a continental breakfast, liquid refreshments and lunch. All participants will also receive a student workbook which will be used throughout the workshop. 

Stress Management -Managing Stress Before It Manages You

Overview

Today’s workforce is experiencing job burnout and stress in epidemic proportions. Workers at all levels feel stressed out, insecure, and misunderstood. Many feel the demands of the workplace have become too much to handle. The financial impact of stress on corporate Canada is staggering.

This one-day workshop will explore the harmful long-term effects of stress on our mental and physical health and provide suggestions for managing our individual stresses more effectively. Strategies may include changes in lifestyle, stress management techniques such as relaxation and exercise, and the use of music or humour as coping strategies.

What you will learn

  • What is stress?
  • What are the symptoms of stress/burnout?
  • What does stress cost our companies and its employees?
  • Factors that impact on our ability to manage stress
  • Stress management as an organizational project
  • Organizational support and communication
  • Stress management as an individual initiative
  • Nutrition, exercise, relationships and relaxation
  • De-stress techniques you can use right now

Workshop Summary

  • Exploring stress
  • Identifying symptoms of stress
  • Checklist of stress symptoms
  • Holmes-Rahe stress rating
  • The human scale
  • Knowing yourself
  • Are you a stress prone type “A” personality?
  • Research into male and female stress reactions
  • Wellness and centering a lopsided wheel
  • Personal drainers
  • Personal fillers
  • Other stresses
  • Stress management techniques you can use right now
  • Your flexible brain

Workshop Pricing

1 day workshop price is $495.00 per person
Check out our corporate pricing. By opening an account with us, all employees will receive 15% discount for the next 12 months.

Time Management -Get Organized for Peak Performance

Overview

Time is money, the adage goes, and lots of it gets lost in disorganization and disruption. Get a grip on your office space, organize your work flow, learn how use your planner effectively, say no without guilt, and delegate some of your work to other people. The workshop is full of ideas for organizing your work area and your paperwork and working on the “right” things. Get out of your mental rut. Think new thoughts about the time you have. Discover new ways of doing things, and feel more in control of your life.

This one-day workshop helps you organize and prioritize for greater workplace efficiency.

What you will learn

  • Hemisphere preference
  • Setting goals and targets
  • Planning and planning aids
  • Organizing your work area
  • Organizing your files
  • Managing projects
  • Delegating
  • Five ways to manage e-mail
  • Workload analysis

Workshop Summary

  • Developing a personal productivity philosophy
  • Organizing your work area and your paperwork
  • Working effectively with technology
  • Managing projects
  • Effective use of meeting time
  • Removing obstacles

Workshop Pricing

1 day workshop price is $495.00 per person
Check out our corporate pricing. By opening an account with us, all employees will receive 15% discount for the next 12 months.

Outstanding Assistant -Skills of the Administrative Assistant

Overview

This is a two-day workshop designed for those who work in support positions, to help them improve their everyday performance in an office environment.

The two days workshop will help you identify productivity pay-offs and priorities, and build better relationships with those around you and with the person to whom you report. You will learn techniques for time management, and enhance those three critical communication skills: active listening, skilful use of questions, and an awareness of what your body language says about you. You will also have the opportunity to develop some strategies for acting more assertively and managing your stress.

What you will learn

  • You and your self-esteem Planning and prioritizing
  • Working in a team environment
  • Taking control of communication
  • Dealing with criticism and anger
  • Time management
  • Setting goals and getting what you want in life

Workshop Summary

  • Personal best and professional best
  • Making a good impression
  • Distorted thinking
  • Steps to geeling good
  • Assertiveness
  • Communication
  • Asking and listening
  • Non-verbal messages
  • Getting what others want
  • Self-management
  • Setting goals
  • Working as a Team
  • Difficult people
  • Saying “no”
  • Writing
  • De-stress option

Workshop Pricing

2 days workshop price is $975.00 per person
Check out our corporate pricing. By opening an account with us, all employees will receive 15% discount for the next 12 months.

Building Sales Relationships – Build Relationships Rather Than Customers

Overview

No one questions that making friends is a good thing. However, it’s not an easy thing, particularly when you’re cultivating business relationships. How do you make friends with customers you don’t like? How do you find common ground when there appears to be none? How do you start networking when you go to a business convention and you don’t know anyone? These are just some of the difficult questions that you may face in your day-to-day work as a salesperson.

In this one-day workshop, you are going to discover that the business of business is making friends, and the business of all sales professionals is making friends and building relationships. Strategic friendships will make or break any business, no matter how big and no matter what kind of market.

What you will learn

  • Discover the benefits of developing a support network of connections.
  • Understand how building relationships can help you develop your business base
  • Learn how to truly like your acquaintances—not just pretend to.
  • Identify the key elements in strong working relationships, and how you might put more of these elements in your working relationships.
  • Recognize the key interpersonal skills and practice using them.
  • Identify strategies for building strategic sales relationships and finding personal fulfillment in the process.
  • Enjoy more sales success

Workshop Summary

  • How to get people to like you
  • What influences people in forming relationships?
  • Building customer connections
  • How to win friends and influence people
  • Communication skills for relationship selling
  • Non-verbal messages
  • Managing the mingling
  • The handshake
  • Small talk
  • Networking

Workshop Pricing

1 day workshop price is $495.00 per person
Check out our corporate pricing. By opening an account with us, all employees will receive 15% discount for the next 12 months.

Overcoming Objections – And Improve Your Batting Average

Overview

If you are like most sales professionals you are always looking for ways to overcome customer objections and close the sale.

This one-day workshop will help you plan, prepare and execute presentations that address customer concerns, reduce the number of objections you encounter and improve your batting average at closing the sale.

What you will learn

  • Identify the steps you can take to build your credibility.
  • Identify those objections that you encounter most frequently.
  • Develop appropriate responses to common customer objections.
  • Disarm objections in sales with proven rebuttals that get the sale back on track.
  • Recognize the buying signals that show when a prospect is ready to buy.
  • Be prepared to present options and be willing to negotiate

Workshop Summary

  • Credibility
  • Your competition
  • Critical communication skills
  • Observing
  • Customer service complaints
  • Overcoming objections
  • How can team work help me?
  • Handling other objections
  • Buying signals
  • Closing the sale

Workshop Pricing

1 day workshop price is $495.00 per person
Check out our corporate pricing. By opening an account with us, all employees will receive 15% discount for the next 12 months.

Prospecting For Leads – Plant Some Seeds Daily

Overview

Prospecting is the key to your success. Your success today is the result of the prospecting you did six months ago. In this one day workshop become skilled at networking and remembering the old 80/20 rule. Know who to target and how to target them, and remember to do some prospecting every day through warming up cold calls, following up on leads, or networking.

This one-day workshop will help everyone who wants to prospect better and learn to build your personal prospecting plan, to ensure your future.

What you will learn

  • Your market
  • Your customer profile
  • Preparing for trade shows
  • Finding leads
  • Networking
  • The 80/20 rule
  • Developing and using a prospect board
  • Warming up cold calls
  • Prospect boards
  • Your personal prospecting plan
  • Public speaking
  • Regaining lost accounts
  • Going above and beyond

Workshop Summary

  • Target your market
  • A prospect board
  • Setting goals
  • Where do you find prospects?
  • Cold calling
  • Communication skills
  • Questions to ask yourself about prospecting
  • The 80/20 rule
  • It’s not just a numbers game
  • Going above and beyond

Workshop Pricing

1 day workshop price is $495.00 per person
Check out our corporate pricing. By opening an account with us, all employees will receive 15% discount for the next 12 months.

Telephone Sales – Overcome Your Initial Discomfort

Overview

We never stop learning how to improve our selling skills. Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. The telephone can supplement, enhance, and sometimes replace other means of marketing and selling approaches. This personal approach can dramatically increase your sales success.

This one-day workshop will help you hone your communication skills, your ability to persuade, and your ability to personalize each sales call to the person and to each situation.

What you will learn

  • How to change your skills to change your income
  • Pre-call planning
  • The critical communication skills
  • Dealing with phone tag
  • Building trust and respect
  • Script and call guidelines
  • Developing a follow-up system
  • Building your telephone skills
  • Learning to persevere

Workshop Summary

  • Change your skills, change your income
  • Separating your company from the competition
  • Building trust and respect with the potential customer
  • Johari window
  • The importance of good communication skills
  • Developing your script
  • Pre-call planning
  • Phone-tag and call-backs
  • Follow-up
  • Your sales message when you must sell by telephone

Workshop Pricing

1 day workshop price is $495.00 per person
Check out our corporate pricing. By opening an account with us, all employees will receive 15% discount for the next 12 months.

Advanced Writing -Improve Your Writing Skills

Overview

Sentences like this are often found in e-mails, reports, and memos. “This change will allow us to better leverage our talent base in an area where developmental roles are under way and strategically focuses us toward the upcoming Business System transition where systems literacy and accuracy will be essential to maintain and to further improve service levels to our customer base going forward.”

Often the reader gets lost, and completely misses the meaning of what is being said. While mastering the basics of good writing is critical, many lack the ability to write clearly and naturally in a way which helps the reader understand the message.

This is a one-day workshop for those who already know the basics of good writing. We will devote our time to simplifying writing techniques, writing for a specific purpose (letters of recommendation, of persuasion, of refusal or of action) and learn more about e-mail etiquette.

What you will learn

  • How to make your writing clear, concise, and correct
  • Types of words and when to use them
  • Using inclusive language
  • Business letter format
  • 7 ways to simplify your writing
  • Sentence and paragraph construction
  • How to write a report or proposal
  • How to write a business case
  • How to write a request for proposals
  • E-mail etiquette
  • Documenting sources

Workshop Summary

  • Top ten writing challenges
  • The three C’s
  • Grammar and writing mechanics
  • Readability index
  • Writing letters
  • Dealing with specific requests
  • E-mail etiquette
  • Business documents

Workshop Pricing

1 day workshop price is $495.00 per person
Check out our corporate pricing.  By opening an account with us, all employees will receive 15% discount for the next 12 months.

Basic Business Writing

Overview

We all know what good writing is. It’s the novel we can’t put down, the poem we never forgot, and the speech that changes the way we look at the world. Good writing is the memo that gets action, the letter that says what a phone call can’t. In business writing, the language is concrete, the point of view is clear, and the points are well expressed. Good writing is hard work, and even the best writers get discouraged. However, with practice you can feel more confident about your own writing. For those who must write as part of their job, being able to write well is a real career boost. Learn how to capture your thoughts on paper so they are strong and persuasive, but at the same time clear, concise, complete, and correct.

We can think about writing either as a process or as a product, the finished piece of a product. If we can think of it as a process, then by changing the way we go about writing, we can change the finished product. While participants will still be aiming to turn out a good product, their sense of satisfaction will arise partly from a greater appreciation of the process by which they get there.

This two-day workshop will concentrate on the nitty-gritty details that writers have to contend with, and give them some practical advice on making the job less difficult. They will also have opportunity to discuss their writing problems and share solutions with others in the workshop.

What you will learn

  • The four C’s
  • Active vs. passive voice
  • Punctuation Tips
  • Sentence and paragraph structure
  • Writing business letters
  • Writing reports and memos
  • Inclusive language
  • Spelling and proofreading
  • E-mail etiquette

Workshop Summary

  • Advantages of written communication
  • The 4 C’s of written communications:
  • Rating the fog index
  • Proofreading
  • Putting it all together
  • Review: your top ten writing challenges

Workshop Pricing

2 days workshop price is $975.00 per person
Check out our corporate pricing. By opening an account with us, all employees will receive 15% discount for the next 12 months.

Minute Taker – And What Actually Occurred

Overview

No matter who you are or what you do, whether at work or in the community, you are involved in meetings, and meetings are costly, even if they are held in a company boardroom. To ensure meetings are productive and worth the expense involved, three ingredients are necessary: An assurance of closure, a strong chair or leader, and accurate minute taking. It has been said that if the meeting minutes are not accurate, then the meeting may just as well not have taken place.
If people can’t remember or agree on what actually occurred at a meeting, how can the group effectively accomplish its objectives?

This one-day minute taking workshop helps minute-takers understand their role and the best techniques for producing meeting minutes that include all the essential information needed.

What you will learn

  • Recognize the importance of minute-taking and be able to use this to your advantage
  • Be able to remedy many of the complaints that face minute-takers
  • Be able to write minutes that are suitable for formal meetings, informal meetings, and action meetings
  • Develop the essential skills of an effective minute-taker

Workshop Summary

  • The role of a minute-taker
  • Minutes for formal meetings
  • Minutes for informal meetings
  • Techniques for preparing minutes
  • The minute book
  • Bylaws and procedures
  • Computers: The latest tool
  • Taking minutes in an interactive meeting

Workshop Pricing

1 day workshop price is $495.00 per person
Check out our corporate pricing. By opening an account with us, all employees will receive 15% discount for the next 12 months.

Writing Reports and Proposals – Increase Your Writing Communication Effectiveness

Overview

Whether you want to or not, you write to explain things, to smooth relationships and to convince others of the value of some course of action. Writing must be clear, concise, complete, and correct. It must also convey your message in a courteous tone. This two day workshop will help you to identify the range of this kind of writing, the forms it takes, and the persuasive techniques it requires.

This two-day workshop is intended to help you do the writing your job demands. If you are a manager at any level in business, government, or industry, you must write reports.

What you will learn

  • Basic techniques for researching and preparing professional looking reports and proposals.
  • Key elements in a formal report or proposal.
  • Basic methods of presenting information in a report and when to use each method.
  • Key elements of writing persuasive proposals.
  • Signposts readers look for in a professional report or proposal, and guidelines for using them correctly.
  • Proofreading and revision checklists.
  • Mechanics of footnotes and bibliographies

Workshop Summary

  • Making writing clear, complete, concise and correct
  • Planning your report
  • Planning sequence
  • Remember PAFEO
  • Main elements of a report
  • Body/discussion
  • Conclusion
  • Sequencing information
  • Rules for headings
  • Tables and graphs
  • Outlining your report
  • Checklist for revision
  • The ten steps of proposal writing
  • The acid test
  • A strategy
  • Steps to persuade
  • Tough questions exercise

Workshop Pricing

2 days workshop price is $975.00 per person
Check out our corporate pricing.  By opening an account with us, all employees will receive 15% discount for the next 12 months.

Adult learning

Why it is so important!
Adult Learning

Quiz

Are you a good manager?
Are you too absorbed by technology?